Help/FAQs

Customer Service Hours

Monday – Friday: 7:00 AM – 9:00 PM CST

Saturday: 8:30 AM – 12:30 PM CST, 1 PM – 5 PM CST.

Sunday: Closed

Contact Us

Phone: 1-888-841-7527

AdvoPrint Brand Support Center
2435 Goodwin Lane, New Braunfels, TX 78135

Placing an Order

Select a design to begin creating a personalized product. First, select an order quantity. Then, enter your name and contact information. Instantly view your design with our live preview. When you have completed the personalization and preview process, approve and add to your shopping cart.

Ordering online is fast, easy and secure. Once you complete your order, we will automatically offer you a printable receipt and send an order confirmation to your e-mail address.

Free standard shipping offer includes standard shipping, secure and trackable shipping and processing only. Does not include expedited shipping services. This offer has no cash value and is not redeemable for cast. Prices, specification and availability subject to change without notice. We reserve the right to limit quantities and refuse orders.

Customer Service Hours

Monday – Friday: 7:00 AM – 9:00 PM CST

Saturday: 8:30 AM – 12:30 PM CST, 1 PM – 5 PM CST

Sunday: Closed

Contact Us

Phone: 1-888-841-7527

AdvoPrint Brand Support Center
2435 Goodwin Lane, New Braunfels, TX 78135

Is it safe to order using this web site? Is my credit card information safe?

Yes. We use a Secure Socket Layer (SSL) Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock at the bottom of your browser to indicate a secure connection.

Payment

We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

Customer Service Hours

Monday – Friday: 7:00 AM – 9:00 PM CST

Saturday: 8:30 AM – 12:30 PM CST, 1 PM – 5 PM CST

Sunday: Closed

Contact Us

Phone: 1-888-841-7527

AdvoPrint Brand Support Center
2435 Goodwin Lane, New Braunfels, TX 78135

Servicing, Returns and Cancellations

Service

Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at 1-888-841-7527. Operating hours are Monday through Friday 7:00 AM to 9:00 PM CST, and 8:30 AM to 12:30 PM & 1:00 PM to 5:00 PM. CST Saturday. Closed on Sunday.

Returns

If you have received your order and it is damaged or defective in any way, please let us know and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee. If you are not satisfied with any of our products, call us for a full refund.

Cancellations

We apologize, but we are unable to change or cancel an order online. Please call 1-888-841-7527 and speak with a representative for further assistance.

Customer Service Hours

Monday – Friday: 7:00 AM – 9:00 PM CST

Saturday: 8:30 AM – 12:30 PM CST, 1 PM – 5 PM CST

Sunday: Closed

Contact Us

Phone: 1-888-841-7527

AdvoPrint Brand Support Center
2435 Goodwin Lane, New Braunfels, TX 78135

Order Tracking

Obtain the status of your order by using the Order Status page. You will be asked to provide the Order # and your email address used at the time the order was placed. If you need further assistance to obtain your order status please call us at 1-888-841-7527. Please note that each order item may arrive on separate days.

Customer Service Hours

Monday – Friday: 7:00 AM – 9:00 PM CST

Saturday: 8:30 AM – 12:30 PM CST, 1 PM – 5 PM CST

Sunday: Closed

Contact Us

Phone: 1-888-841-7527

AdvoPrint Brand Support Center
2435 Goodwin Lane, New Braunfels, TX 78135

Customization & Cancellation Policy

Customization Policy

We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Cancellation Policy

All on-line orders are submitted to production immediately to provide the most timely service possible. Therefore, orders cannot be cancelled after they are submitted.

Customer Service Hours

Monday – Friday: 7:00 AM – 9:00 PM CST

Saturday: 8:30 AM – 12:30 PM CST, 1 PM – 5 PM CST

Sunday: Closed

Contact Us

Phone: 1-888-841-7527

AdvoPrint Brand Support Center
2435 Goodwin Lane, New Braunfels, TX 78135

Sales Tax

Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.

Customer Service Hours

Monday – Friday: 7:00 AM – 9:00 PM CST

Saturday: 8:30 AM – 12:30 PM CST, 1 PM – 5 PM CST

Sunday: Closed

Contact Us

Phone: 1-888-841-7527

AdvoPrint Brand Support Center
2435 Goodwin Lane, New Braunfels, TX 78135

Browser Support

This web site supports the following browsers:

Windows:

Firefox

Firefox

IE

Internet Explorer 8

Chrome

Chrome

 

MacOS:

Firefox

Firefox

Safari

Safari

Chrome

Chrome

 

We strongly recommend upgrading to the latest version of any of the above browsers.

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